WDP Harrow rated ‘Good’ by CQC

We are pleased to announce that the Care Quality Commission (CQC) has rated WDP Harrow as ‘Good’ across the board.

The CQC inspectors highlighted that the team “treated clients with compassion and kindness” and that they “actively involved clients in decisions and care planning”.

The report shares that staff “developed holistic, recovery-orientated care plans informed by a comprehensive assessment” and that they “provided a range of treatments suitable to the needs of service users and in line with national guidance around best practice.”

The inspectors also identified areas of outstanding practice in the service, specifically:

• WDP’s Capital Card scheme, where service users can earn points by attending appointments and engaging with treatment, and then spend their points on positive activities in their local community. Since the last inspection, staff had updated the scheme to include blood borne virus (BBV) testing and eye testing at the local clinic.
• The service had a partnership with the local hepatology team, whereby clinicians offered liver function testing and then screened service users for referral into the hepatology pathway.

The report includes some exceptional feedback from service users. The inspectors reported that service users said the staff support is invaluable. They provided them with help, emotional support and advice when they needed it.

Service users described the service as a friendly, welcoming place where they are treated respectfully. Another service user said that the staff are good at listening, were non-judgmental and very encouraging in their recovery journey.

One individual described how the doctor ‘saved their life’ and went above and beyond.

Oasis Azeez-Harris, Interim Senior Public Health Commissioner for Substance misuse and Sexual Health from Harrow Council said: In my experience I have found it very easy and refreshing to work with WDP in that the management is flexible, responsive, innovative and always willing to try out new proposals to meet residents needs. As a commissioner, I am pleased to work with WDP and always look forward to jointly working together to respond to known and emerging identified needs of Harrow residents to ensure people’s lives are improved.

Vanessa Duke, Area Director for WDP Harrow said: ‘We are so pleased to have achieved a ‘Good’ rating from CQC, which acknowledges the hard work and commitment of our team in Harrow. The report showcases the compassion they have for our service users and the work they do to provide personalised high quality care to residents of Harrow. Being a part of a service users recovery journey is a great privilege and we are committed to working with them to continue to build on and develop the WDP Harrow recovery service. WDP have been delivering adult drug and alcohol treatment in Harrow since 2015 and we are proud of the strong working relationship we have built with our commissioners and we hope this partnership with continue to thrive to ensure the best outcomes for our service users.’

To access the full CQC inspection report, please click here.

If you live in Harrow and would like to talk to someone about your own or someone else’s drug or alcohol use, please contact us on 0300 303 2868 or harrow@wdp.org.uk

You can also visit our service website page for more information and to register for help online: https://www.wdp.org.uk/harrow