Changing lives through improved digital access

At Via, we’re helping to bridge the digital divide by distributing 50 refurbished laptops to people who use our services, thanks to the Good Things Foundation’s National Device Bank.  

Every year, 1.5 million tonnes of tech go to landfill, while many people across the UK lack access to digital devices.  

The National Device Bank, run by Good Things Foundation, provides vital digital access by refurbishing and redistributing donated devices to those in need. The initiative supports people experiencing financial hardship, helping them stay connected, access essential services, and improve their employability prospects. 

As part of the National Digital Inclusion Network, Via has previously distributed smartphones, tablets, and SIM cards to those facing digital exclusion in our services. 

The newly secured 50 refurbished laptops will be distributed over the next three months, with 20 specifically allocated to IPS (Individual Placement and Support) clients to support them in finding employment and developing their digital skills. To ensure fair access, there is an online application form, which people can complete with the support of their Via keyworker. 

The difference a device can make 

The impact of previous digital support initiatives has been life-changing for many people who use Via services.  

One individual, previously rough sleeping, was given a refurbished smartphone as part of her Staying Safe Plan. This enabled her to keep in contact with keyworkers and access vital support services, helping her rebuild her life. She described it as “organising my days and looking forward to a new life.” 

Asha shared how access to digital resources transformed her life: “I feel so much better since receiving the Data from Good Things Foundation. It enabled me to do so many things like completing courses at Via. It has also helped me manage appointments for me and my kids. I am more confident now, compared to how I felt before.” 

Mohammed, a past recipient of a refurbished tablet, also spoke about the positive impact it has had on his family: “Me, my wife, and my son all use it for different things. I’ll be using it to do my online training as a peer mentor at Via.” 

Pam Xenitellis, Qualifications Coordinator at Via said: “I am absolutely delighted that our application to the National Device Bank has been successful, and we have been granted 50 refurbished laptops to gift to service users in need. This incredible opportunity will make a significant difference in the lives of those we support, empowering them in countless ways by opening up new opportunities and breaking down barriers. It’s a wonderful step forward in our commitment to ensuring digital inclusion for the people who use our services.” 

Harj Bansil, IPS Service Manager at Via said: “For many of the people we support through the IPS programme, the journey into employment is already filled with challenges – lack of confidence, limited resources, and barriers that most of us take for granted. Not having access to something as basic as a laptop can make that journey feel that much more difficult. This initiative is about more than just handing out devices. It’s about giving people a real chance—these laptops represent opportunity and hope. They offer our clients the digital tools they need to move forward, not just in their employment journey, but in their lives as a whole. 

At Via, we believe everyone deserves the tools to thrive, and this partnership allows us to turn that belief into real, life-changing impact. We’re grateful to the Good Things Foundation and proud to be part of something that brings hope and a brighter future to those who need it most.”